"Account" means the user profile that you have registered for through the Site.
"Personal Information" means personal information that can be associated with an identified or identifiable person, and can include name, postal address, telephone number, email address, financial account information, account number, date of birth, Technical Usage Data, and data contained in government-issued credentials (e.g., driver’s license number). Personal Information does not include information that does not identify a specific user (i.e., anonymized data).
Information we collect:
When you create an Account, we will collect Personal Information, which may include:
- Mailing address
- Email address
- Telephone number
- Bank account number
- Credit or debit card number
- Date of birth
- Social security number (or other government-issued identification numbers)
- Information listed on various forms of government-issued forms of identification
We also collect information that you provide and upload to the Site through the submission of User Content or through your communication with us.
In order to use certain features of the Site, you may be required to provide Personal Information. If you elect not to provide such Personal Information to us, you may not be able to receive some or all of the Services. This required Personal Data may include:
- Mailing address
- Email address
- Telephone number
- Demographic information
- IP addresses
We may also obtain from third parties, such as identity verification services, electronic database services, and credit reporting agencies.
Why we collect and retain Personal Information:
How we use Personal Information:
We use Personal Information to provide the Services to you and for business management, marketing, and other reasons. We may also analyze Personal Information to improve the Services. Specifically, we use Personal Information in the following ways:
- To process Transactions
- To collect payment for your use of the Services
- To allow our partners to fulfill their promotional obligations to you
- To communicate with you to address your support requests and to provide you with other information
- To ensure compliance with legal requirements, such as "know-your customer" and anti-money laundering requirements
- To conduct criminal background and other verification checks
- To protect our legal rights
- To manage risk and to protect the Services from fraud, abuse, and unlawful conduct
- To personalize your experience with the Services
- To improve the Services
- To market the Services to you and other users
We also collect and utilize data that may not be used to identify you individually when you visit the Site or use the Services. We may use this anonymized data for any business purpose.
How we market to you:
We may occasionally send you push notifications through our mobile applications to send you marketing messages and other notifications related to the Services or Transactions. You may, at any time, opt-out from receiving these types of communications by turning them off at the device level through your settings or through the mobile application settings.
Cookies and Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information may include your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. From time to time, we may combine this automatically collected data to other information we collect about you for reasons such as analysis, security, content generation, or marketing.
We may use mobile analytics software to allow us to better understand the functionality of our mobile software on your mobile device. This software may record information such as how often you use the mobile applications, the events that occur within the mobile applications, aggregated usage, performance data, and from where the mobile application was downloaded. We may link the information we store within the analytics software to any Personal Information that you submit within the mobile applications.
We currently do not recognize "do-not-track" signals from your browser. We engage third parties, such as marketing or analytics partners, who may collect information about your online activities over time and across different websites when you use our websites. We use local storage objects, such as Flash Cookies and local storage, such as HTML5, to prevent unauthorized or fraudulent sign ups. Third parties with whom we partner to provide certain features on our websites or to display advertising based upon your web browsing activity may also use Flash Cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 and local storage artifacts. For more information, please click here: http://www.macromedia.com/support/documentation/en /flashplayer/help/settings_mana ger07.html.
How we share information with others:
Our website may offer publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Please do not post any information you prefer to keep private, including but not limited to your email address, mailing address, or Swapsy Transaction information.
Access to your information
If your Personal Information changes, or if you no longer wish to use our Services, you can access, modify, delete or update your Personal Information submitted on our Site by logging into your Account and changing your preferences or by contacting Swapsy Customer Service at [email protected] We will respond to your request within a reasonable timeframe.
How we protect your information:
We maintain technical, physical, and administrative safeguards and procedures that are designed to provide protection for your Personal Information against loss, misuse, unauthorized access, disclosure, and alteration, and that are appropriate to the nature and sensitivity of your Personal Information. The safeguards that we maintain include firewalls and information access authorization controls. We employ Secure Socket Layer (SSL) encryption technology to protect the Personal Information transmitted on the Site. While we are dedicated to securing our systems, you are responsible for securing and maintaining the privacy of your Account information.
Choices you can make about our use of your information:
If, after giving us your permission to share your Personal Information with third parties with whom we market our jointly-offered products, you later decide that you no longer want us to share such Personal Information, you may contact us using the information below.
If you have a complaint regarding the Site or the Services, please contact Swapsy Customer Service at [email protected]
The Site may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites. We encourage you to familiarize yourself with the privacy practices of these other websites prior to engaging with them or submitting your Personal Information to them.
If you choose to use our Refer a Friend program to tell a friend about our Services, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. We store this information for the sole purpose of sending this one-time email and tracking the success of our Refer a Friend program. Your friend may request removal from our Refer a Friend program by following the instructions in the promotional email message we send out and providing the required information.
You can import contacts from your Outlook or other email account address book in connection with using our Services. We collect the username and password for the email account from which you import your contacts and will only use it for that purpose. We may also collect the name, mailing address, email address, and telephone number(s) of any contacts that you import in order to facilitate the Services.
Changes to this policy; Transfer of Information
We may amend this policy at any time, and shall notify you by posting a revised version on our websites. Should we make a substantial change to the manner in which we collect, use, or store Personal Information about you, we shall provide prior notice on our websites, or by email.
If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
Attn: Customer Service
888 Prospect Street Suite 200
San Diego, California 92037